At Serenia: Silent Bloom (“Serenia”, “we”, “us”, or “our”), privacy is part of the experience we want to create.
Serenia offers AI-powered interactive experiences where conversations, preferences, and virtual personalities can develop over time. This Privacy Policy explains what information may be processed when you use Serenia, why it may be needed, and what choices may be available to you.
By using Serenia, you acknowledge the practices described below.
The experience may change depending on what you choose to share. Information you provide may include:
You decide what to include in your conversations.
🔒 We recommend that you do not submit highly confidential information.
Some information may be generated automatically when you interact with Serenia. Depending on the version of the App and the services enabled, this may include:
This information may help us understand whether Serenia is functioning properly and how the experience can be improved.
Some Serenia features may use previous interaction context to create more consistent or personalized conversations. For example, the service may process:
The exact amount of context used may vary by feature. Where deletion, conversation reset, or history controls are available, users may use those tools to manage relevant information.
Serenia relies on artificial intelligence technology to interpret prompts and generate responses. When you send a message, information necessary to generate the response may be processed by systems operated by us or by technology providers supporting the service.
AI systems can produce results that are:
Generated responses should therefore be understood as algorithmically produced content rather than guaranteed facts.
Information may be processed when reasonably necessary to:
We do not sell personal information simply in exchange for monetary payment.
Serenia may offer premium features, subscriptions, virtual items, or other paid functionality. Where purchases are completed through an app marketplace or authorized billing provider, that provider generally handles the user's payment credentials.
Serenia may receive limited transaction information such as:
Such information may be used to provide or restore purchased features.
We may work with service providers that perform specific technical functions on our behalf. Depending on the features used, these providers may support:
Providers may process information only as necessary for the services they provide, subject to their respective terms and privacy practices.
Different types of information may be retained for different periods. We generally aim to keep information only for as long as reasonably necessary for purposes such as:
Information may be deleted, aggregated, or de-identified when it is no longer reasonably required.
We use reasonable technical and organizational measures intended to reduce the risk of unauthorized access, disclosure, alteration, or destruction of information. However, no online platform or electronic storage system can guarantee absolute security.
Where account functionality exists, users are responsible for protecting their own login credentials and devices.
Depending on your country or region, privacy laws may provide rights concerning personal information. These may include the right to request:
Some rights may be subject to legal exceptions.
To submit a privacy request, contact:
We may need reasonable information to verify and process your request.
Where Serenia provides account deletion directly inside the App, users may use the available account controls.
You may also request deletion of eligible account-related information by contacting:
Certain records may need to be retained where required for security, fraud prevention, financial recordkeeping, dispute resolution, or applicable law.
Serenia: Silent Bloom is not intended for users who are below the minimum age permitted under applicable law. We do not knowingly seek personal information from children who are not legally permitted to use the service.
If you believe that information from such a user has been provided to Serenia, contact us so that the matter can be reviewed.
Technology providers supporting Serenia may operate in multiple countries. Information may therefore be processed or stored outside the country where you live.
Where required by applicable law, reasonable measures may be used to support lawful international processing of information.
Serenia may change over time, and this Privacy Policy may also be updated. Changes may reflect:
The revision date shown at the top of this document will indicate when the latest version became effective.
For questions about privacy or data requests:
Application: Serenia: Silent Bloom
Email: elkhabaztech@gmail.com